Cancellation Policy & Cancellation Form

 

A. Cancellation policy

Introduction

Consumers are entitled to a right of withdrawal under the following conditions, where “consumer” means any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity:

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the last item.

To exercise your right of withdrawal, you must inform us (BSW Healthcare GmbH, Behringer Straße 7, 73079 Süßen, Germany, Tel.: +491736558297, Email: wojcik@biosomo.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use the attached model withdrawal form for this purpose, but this is not required.

You may also exercise your right of withdrawal online at the website https://shop.biosomo.com/pages/widerruf-formular. If you use this online feature, you will immediately receive a confirmation of receipt on a durable medium (e.g., via email) containing information about the content of the notice of withdrawal as well as the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send the notice of your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of revocation

If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day we receive notice of your cancellation of this contract.

We will use the same payment method you used for the original transaction for this refund, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

You must return or hand over the goods without delay and, in any case, no later than fourteen days from the day on which you notify us of your withdrawal from this contract.
Returns may only be sent to the following address:

eboss Fulfillment
Roseckstraße 31
72108 Rottenburg am Neckar
Germany

The deadline is met if you ship the goods before the fourteen-day period expires.
You are responsible for the direct costs of returning the goods.

You are liable for any loss in value of the goods only if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been broken after delivery.

The right of withdrawal does not apply to consumers who, at the time the contract is concluded, are not citizens of a European Union member state and whose sole place of residence and delivery address are located outside the European Union at the time the contract is concluded.

General information

1) Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging with all accessories and packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.

2) Please do not return the goods to us carriage forward.

3) Please note that the above points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Cancellation form

If you wish to cancel the contract, please fill out this form and return it to us.

To
BSW Healthcare GmbH
Behringer Straße 7
73079 Süßen
Germany

Email: shop@biosomo.com

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________

Name of consumer(s)

________________________________________________________

Address of consumer(s)

________________________________________________________

Signature of consumer(s) (only for paper notifications)

_________________________

Date

(*) Delete as applicable

Copyright Notice: This cancellation policy was prepared by the specialized attorneys at IT-Recht Kanzlei and is protected by copyright (https://www.it-recht-kanzlei.de)