Shipping policy
Fulfillment and Dispatch
All orders are processed and fulfilled by our logistics partner eboss Fulfillment.
Orders are usually dispatched within 2 business days after receipt of payment.
Please note that orders are not shipped or delivered on weekends or public holidays.
In case of high order volume or unforeseen delays (e.g. due to stock issues or carrier delays), dispatch might take slightly longer. If this occurs, we will notify you via email.
Shipping Methods and Rates
Germany
- Standard Shipping (DHL Warenpost): €4.90
- Free Standard Shipping for orders over €100
European Union (EU) & Switzerland
- Standard Shipping (DHL Warenpost International): €8.00
- Free Standard Shipping for orders over €100
Delivery Times
Estimated delivery times (after dispatch):
- Germany: 2–4 business days
- European Union & Switzerland: 3–7 business days
Delivery times may vary depending on the destination country and local postal services.
Customs, Duties & Taxes
For orders shipped within the European Union, no customs duties apply.
For deliveries outside the EU, import duties or taxes may be charged by local authorities. These costs are the responsibility of the recipient.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number so you can monitor your delivery status.
Incorrect or Damaged Deliveries
If your order arrives damaged or incomplete, please contact our customer service within 7 days of receipt at shop@biosomo.com
